Call the Ministry
Complaints regarding Trent Valley Lodge can be made directly to the Long-Term Care Family Support Action Line:
Hours of operation: 8:30 a.m. – 7:00 p.m. 7 days a week
The person who answers the call will:
Take down the complainant’s information
Ask some questions
Give the information to an inspector for follow-up
The complainant will hear back with two business days.
Write to the Ministry
Send a written letter, by mail, to:
Long-Term Care Inspections Branch
Long-Term Care Operations Division
119 King St. W. 11th Floor
Hamiltion, ON L8P 4Y7
The complainant will receive a reply letting them know that the ministry has received the complaint. The complaint will be forwarded to an inspector who will look into the matter.
Belmont Long Term Care
Of course, we do welcome the opportunity to address any issue you may have by speaking directly with the Administration staff, calling us or by contacting us here using our contact form.